账号与登录
移动端账号与桌面端账号独立。iOS 版本支持通过 Apple 账号登录。如果登录失败，请确认系统网络可用，并使用最新版本 App。
FlowAgent
Support
If you need help with accounts, subscriptions, AI generation, project data, or using the app, this page explains how to get assistance and contact us.
订阅与 AI 权益
年度订阅由 App Store 处理。订阅成功后，AI 功能会在账户权益同步后启用。若状态没有刷新，可尝试重新打开 App 或使用恢复购买。
项目与内容
请定期备份重要项目和素材。上传参考图或提示词前，请确认你拥有相应权利，避免提交敏感、涉密或侵权内容。
问题反馈
反馈时请附上设备型号、系统版本、App 版本、问题发生步骤、截图或错误提示。这样我们可以更快定位问题。
Account and Sign-In
Mobile and desktop accounts are separate. The iOS app supports Sign in with Apple. If sign-in fails, check your network connection and make sure you are on the latest app version.
Subscriptions and AI Access
Annual subscriptions are handled by the App Store. After purchase, AI features are enabled once entitlements sync to your account. If the status does not update, reopen the app or use Restore Purchases.
Projects and Content
Back up important projects and assets regularly. Before uploading reference images or prompts, confirm you have the rights to use them and avoid submitting sensitive, confidential, or infringing content.
Reporting Issues
When contacting support, include your device model, OS version, app version, steps to reproduce the issue, and screenshots or error messages whenever possible.
常见问题
删除 App 会自动取消订阅吗？
不会。请在 iOS 系统设置或 App Store 的订阅管理中取消订阅。
为什么订阅后 AI 功能还没有启用？
订阅状态需要与 Apple 和 FlowAgent 服务端同步。请确认网络正常，稍后重新打开 App，或在 App 内使用恢复购买。
可以申请退款吗？
iOS 订阅退款由 Apple 处理。请通过 Apple 官方的购买记录或问题报告入口提交退款申请。
如何报告违法或侵权内容？
请发送邮件至 support@eelitech.com ，并提供相关说明、权利证明或可核查的信息。
Frequently Asked Questions
Does deleting the app cancel my subscription?
No. Cancel your subscription in iOS Settings or App Store subscription management.
Why is AI access not enabled after I subscribed?
Subscription status must sync between Apple and FlowAgent servers. Check your network, reopen the app after a short wait, or use Restore Purchases in the app.
Can I request a refund?
iOS subscription refunds are handled by Apple. Submit a refund request through your Apple purchase history or Report a Problem.
How do I report illegal or infringing content?
Email support@eelitech.com with a description, proof of rights, or other verifiable details.
联系方式
支持邮箱： support@eelitech.com
Contact
Support email: support@eelitech.com