隐私政策
本政策说明 FlowAgent 在桌面端、移动端、账号服务、订阅服务和 AI 功能中如何收集、使用、保存和保护你的信息。
Privacy Policy
This policy explains how FlowAgent collects, uses, stores, and protects your information across desktop, mobile, account services, subscriptions, and AI features.
如果你代表公司或团队使用 FlowAgent，请确保你有权上传和处理相关素材。不要上传违法、侵权、涉密或你无权处理的内容。
If you use FlowAgent on behalf of a company or team, make sure you have the right to upload and process the materials involved. Do not upload illegal, infringing, confidential, or otherwise unauthorized content.
一、我们收集的信息
- 账号信息：桌面端注册邮箱、验证码记录、登录会话；移动端 Apple 登录返回的用户标识、可能包含的邮箱和姓名，以及 FlowAgent 账户 ID。
- 用户内容：你输入的提示词、上传的参考图、生成结果、项目内容和与 AI 功能相关的处理数据。
- 权益与积分信息：订阅版与专业版权益状态、积分余额、冻结积分、积分流水、试用积分发放记录。
- 支付与交易信息：支付订单号、商品快照、支付状态、第三方回调摘要；iOS 端为 App Store 交易 ID、原始交易 ID、Product ID 及消耗型内购校验结果（非自动续订订阅凭证）。
- 任务与服务记录：AI 任务 ID、模型选择、素材上传引用、任务状态，用于积分结算与服务交付。
- 设备与服务信息：用于登录状态、服务安全、错误排查和基础功能运行的必要技术信息。
- 支持沟通信息：你主动通过邮件或其他方式联系我们时提供的联系方式和问题描述。
1. Information We Collect
- Account information: desktop registration email, verification records, and sign-in sessions; mobile user identifiers from Sign in with Apple, email and name when provided, and FlowAgent account IDs.
- User content: prompts you enter, reference images you upload, generated results, project data, and data processed for AI features.
- Entitlements and credits: Subscription and Professional entitlement status, credit balance, frozen credits, credit ledger entries, and trial credit grants.
- Payment and transaction information: payment order IDs, product snapshots, payment status, and third-party callback summaries; on iOS, App Store transaction ID, original transaction ID, product ID, and consumable IAP validation results (not auto-renewing subscription credentials).
- Task and service records: AI task IDs, model selections, uploaded asset references, and task status for credit settlement and service delivery.
- Device and service information: technical data needed for sign-in state, service security, troubleshooting, and core functionality.
- Support communications: contact details and issue descriptions you voluntarily provide by email or other channels.
二、我们如何使用信息
- 创建和维护账号，保持登录状态。
- 校验订阅版权益与积分余额，决定是否允许创建 AI 任务。
- 处理支付回调、iOS 交易同步与积分入账或退款回收。
- 处理你主动提交的提示词、图片和项目内容，提供 AI 生成、参考图处理和项目管理能力。
- 执行 AI 任务时代理传输提示词与素材至 AI Provider。
- 保障服务安全，防止滥用、欺诈、攻击和违反法律法规的行为。
- 响应用户支持请求，排查问题并改进产品体验。
2. How We Use Information
- Create and maintain accounts and keep you signed in.
- Verify Subscription entitlements and credit balances to determine whether AI tasks may be created.
- Process payment callbacks, iOS transaction sync, credit crediting, and refund recovery.
- Process prompts, images, and project content you submit to provide AI generation, reference-image workflows, and project management.
- Proxy prompts and assets to AI providers when executing AI tasks.
- Protect service security and prevent abuse, fraud, attacks, and unlawful activity.
- Respond to support requests, troubleshoot issues, and improve the product experience.
三、AI 功能与第三方服务
当你启用 AI 功能时，你提交的提示词、图片或相关上下文可能会被发送至你配置或 FlowAgent 接入的 AI 服务提供方，用于完成生成、编辑或处理请求。
我们不会将你的用户内容用于广告追踪。你仍应避免上传敏感个人信息、商业秘密、未授权版权素材或任何违法违规内容。
3. AI Features and Third-Party Services
When you use AI features, prompts, images, or related context you submit may be sent to AI providers you configure or that FlowAgent integrates with to fulfill generation, editing, or processing requests.
We do not use your user content for ad tracking. You should still avoid uploading sensitive personal information, trade secrets, unauthorized copyrighted material, or any illegal content.
四、订阅与支付
桌面端：积分充值由 FlowAgent 接入的第三方支付服务商处理。FlowAgent 不存储你的银行卡号或支付密码，仅接收支付结果与订单状态，用于积分入账。
iOS 端：积分充值通过 Apple App Store 消耗型内购完成。FlowAgent 不接触你的 Apple ID 密码或银行卡信息，仅接收 Apple 提供的交易校验结果用于积分入账。退款或撤销由 Apple 处理，FlowAgent 按 Apple 通知回收对应积分。
桌面端与 iOS 端在账号关联后共用同一积分钱包。订阅版权益在注册时开通，本身不单独收费；当前商业模型为积分按需消耗。
4. Subscriptions and Payments
Desktop: Credit top-ups are processed by third-party payment providers integrated by FlowAgent. FlowAgent does not store your card number or payment password. We only receive payment results and order status to credit your account.
iOS: Credit top-ups are completed through consumable in-app purchases on the Apple App Store. FlowAgent does not access your Apple ID password or card details. We only receive transaction validation results from Apple to credit your account. Refunds or revocations are handled by Apple, and FlowAgent recovers the corresponding credits based on Apple notifications.
Desktop and iOS share the same credit wallet after account linking. Subscription entitlements are granted at registration at no separate charge; the current commercial model is pay-as-you-go credit consumption.
五、信息保存与安全
我们会在实现本政策所述目的所需的期限内保存相关信息。我们采用访问控制、传输加密、服务端权限隔离等措施保护数据安全，但任何互联网服务都无法保证绝对安全。
5. Data Retention and Security
We retain information for as long as needed to fulfill the purposes described in this policy. We use access controls, encryption in transit, and server-side permission isolation to protect data, but no internet service can guarantee absolute security.
六、你的权利
你可以联系我们查询、更正或删除与你账户相关的个人信息。在法律法规或安全审计要求允许的范围内，我们会处理你的请求。
你可以通过应用内界面或联系客服查询积分余额与权益状态。
iOS 内购退款或支付争议请通过 Apple 官方渠道处理；桌面端支付争议请联系客服或相应支付渠道。
删除账号不会自动解决未完成的支付争议或已产生的积分义务（如负积分需补足后方可继续使用）。删除 App 不会自动取消或退款已购买的消耗型积分；积分已入账则保留在账号中。
6. Your Rights
You may contact us to access, correct, or delete personal information associated with your account. We will handle requests where permitted by law and security or audit requirements.
You may view your credit balance and entitlement status in the app or by contacting support.
For iOS in-app purchase refunds or payment disputes, use Apple's official channels. For desktop payment disputes, contact support or the relevant payment provider.
Deleting your account does not automatically resolve pending payment disputes or existing credit obligations (such as negative balances that must be settled before continued use). Deleting the app does not cancel or refund consumable credits already credited to your account.
七、儿童与未成年人
FlowAgent 面向具有相应民事行为能力的用户。未成年人使用本服务应取得监护人同意，并在监护人指导下使用。
7. Children and Minors
FlowAgent is intended for users with the legal capacity to enter into agreements. Minors should use the service only with guardian consent and under guardian supervision.
八、政策更新
我们可能根据产品功能、法律法规或运营需要更新本政策。重大变更会通过合理方式提示你。更新后的政策自页面标注的生效日期起生效。
8. Policy Updates
We may update this policy based on product changes, legal requirements, or operational needs. Material changes will be communicated through reasonable means. Updated policies take effect on the effective date shown on this page.
九、联系我们
如对隐私政策或个人信息处理有疑问，请通过 support@eelitech.com 联系我们。
9. Contact Us
For questions about this privacy policy or how we handle personal information, contact us at support@eelitech.com.